Digital Goods Policy/FAQ

When will my digital download ship?
Digital downloads are not shipped. Your link will appear at time of purchase and can be found in your Order History.

How do I download my digital bootlegs?
We have 2 different options on how to download your Bootlegs:

( 1 ) Below are instructions on how to download your Bootleg as a zip file. Please know that zip files are compressed and need to be uncompressed before you can listen to the files within.

1. Go to MY ACCOUNT > ORDER HISTORY and click 'View Details' next to your order to download the Bootleg.
2. You need to SAVE the file to your desktop.
3. Once the zip file is saved, you need to double click on the zip file to uncompress the files within.
4. A new folder will then be created and you should be able to see the files in this folder now. Please note where this folder is placed, it's easiest to have it on your desktop.
5. You can then drag the folder into your iTunes, or click on the individual files and, if iTunes is your default media player, the song will open with iTunes.

( 2 ) Below are instructions on how to use the Download Manager to download your Bootleg.

1. Go to MY ACCOUNT > ORDER HISTORY and click 'View Details' next to your order to download the Bootleg.
2. The Download Manager will check that you have the latest version of Java installed and that it is enabled in your browser.
3. Click the 'Start Download' button to launch Download Manager and skip to Step 7.
4. If you have a problem on this page, please make sure you have Java and JavaScript enabled in your browser for LiveDownloads.com.
5. Then click 'Download the latest Java Runtime' link to install Java on your computer. Follow the instructions on the Java website to install Java on your computer. Once the installation is complete, please close your browser, reload the download manager window and return to Step 2.
6. The first time you launch the Download Manager, your browser will prompt you to accept the security certificate for the Download Manager. This certificate ensures you that the code is secured by nugs.net enterprises, LLC. Please make sure to mark the checkbox to trust content from the publisher and then click the 'Run' button.
7. The Download Manager will prompt you to choose where to save your files. Please select the folder where you want to save your files, or create a new folder. Choose a system folder (like My Music). Do not try to save directly to your iTunes library. Then click the 'Start Download' button.
8. Once your downloads start transferring, you may monitor the progress and start listening to each file as they are completely downloaded. Each filename will turn blue when complete.
9. When all your downloads are complete you can click on each file or right-click a file to open the folder where you saved them to. You can drag the files into iTunes, but do not delete them. Make a backup copy of the files.

What is a 'Download Manager'?
Download files one-by-one through the browser or download multiples files with the Download Manager. You may set your preference to always use the Download Manager by marking the checkbox in the download window.

MAC DOWNLOAD MANAGER ("nugster")

  • Native Mac OSX Application
  • Downloads multiple files at once (you can adjust the number of simultaneous files in the Preferences)
  • Automatically adds compatible files to iTunes
  • Error checks each of your downloads
  • Automatically resumes broken downloads
  • Allows you to listen to songs as they are downloaded instead of waiting for an entire ZIP file to download

WINDOWS/LINUX DOWNLOAD MANAGER

  • Requires the latest version of Java to be enabled in your browser (check to see if Java is installed here)
  • Automatically adds compatible files to iTunes
  • Error checks each of your downloads
  • Automatically resumes broken downloads
  • Allows you to listen to songs as they are downloaded instead of waiting for an entire ZIP file to download

Below are instructions on how to install the Download Manager:

1. Go to My Account > Order History and click 'View Details' next to your bootleg order, then click on the bootleg.
2. Download Manager window opens - click 'Download Manager'.
3. Install "Nugster" by clicking on 'Download Nugster'.
4. Nugster Installer window opens, follow the steps within this window to install the software.
5. Restart browser when installation is complete.
6. Go back into your Order History and click 'View Details' next to your bootleg order, then click on the bootleg to start the download process.
7. Your browser will prompt you to accept the security certificate upon launching Download Manager. This certificate ensures you that the code is secured by nugs.net enterprises, LLC. Please make sure to mark the checkbox to always trust content from the publisher and click the 'Run' button. (You may need to disable your pop-up blocker if you're not seeing this.)
8. Download Manager window opens - You will be prompted to choose where to save your files. Please select the folder where you want to save your files, or create a new folder. Choose a system folder (like My Music). Do not try to save directly to your iTunes library. Then click 'Start Download'.
9. Once your downloads start transferring, you may monitor the progress and start listening to each file as they are completely downloaded. Each filename will turn blue when complete.
10. When all your downloads are complete, you can click on each file or right-click on a file to open the folder where you saved them to. You can also drag the files into iTunes. Be sure to not delete them.

Download Manager is not working. What can I do?
The new Download Manager (Nugster) will work with either Internet Explorer, Firefox, or Safari browsers. You will need the latest version of Java.

Nugster is not compatible with AOL browsers. If you are unable to use the Download Manager, you may download your bootlegs manually. Simply click the Manual Download link to begin.

For customer service or FAQ on the Download Manager, please go here.

Have more questions? Submit a request

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