Orders placed after Feb 2 2020 cannot be refunded after 90 days from purchase date. In certain instances, such as pre-sale or pre-order purchases, Ten Club can be contacted regarding missing, damaged, defective, or incorrect items at firstname.lastname@example.org. If the item cannot be replaced by Ten Club, a store credit will be issued in the amount of purchase.
MAKE SURE YOU HAVE REVIEWED YOUR ORDER AND THAT ALL INFORMATION IS CORRECT
Once an order has been placed, it cannot be edited. This includes adding items to an order, changing the quantity of items ordered, changing a shipping address, or swapping for another item. If you have entered incorrect information, ordered the wrong item, or have changed your mind, you must contact email@example.com to cancel that order. In some instances it may be too late to cancel the order, in which case you may return your order for a refund. You will be responsible for return shipping.
Can I cancel an order?
You can cancel an order so long as it has not been processed or shipped. Once it has been processed or shipped, it is not possible to cancel an order, however you may exchange or return the item/order for a refund once you receive it. Please contact firstname.lastname@example.org regarding returns or exchanges.
Returning, Replacing or Exchanging Merchandise
RETURNS/EXCHANGES: Ten Club will accept any unwashed or unworn garments for return or exchange. You have 30 days from receiving your item to resolve any return, exchange or replacement issues. All returns and exchanges must first be approved by Ten Club.
Orders cannot be refunded after 90 days from the purchase date. In certain instances, such as pre-sale or pre-order purchases, Ten Club can be contacted regarding missing, damaged, defective, or incorrect items at email@example.com. If the item cannot be replaced by Ten Club, a store credit will be issued in the amount of purchase.
Ten Club will not accept for return or exchange any opened or used non-clothing items, LPs, CDs, DVDs, or Videos. Defective or damaged items are eligible for replacement or refund upon review.
REPLACEMENTS: Most orders/items that arrive damaged or have factory defects are eligible for replacement so long as there is replacement stock and you have made contact with firstname.lastname@example.org within 30 days of receipt. In the event that there is not replacement stock, a refund will be issued. If your missing parcel is an Analog Membership Item, it will be reshipped while supplies last. Unfortunately, if there is no inventory in stock, there are no replacement options for Analog Membership Items. There are no refunds for Analog Membership Items.
Ten Club reserves the right not to replace items with minor cosmetic defects of any kind. Ten Club reserves the right to determine what constitutes said damage.
Ten Club reserves the right to replace component parts in instances where the entire item is comprised of more than one piece (vinyl, CD, DVD/Blu-ray, etc).
LOST ORDERS/ITEMS: Orders or items that have been lost in the mail are eligible for replacement if replacement inventory is on hand, and if contact is made with email@example.com within 90 days of the ship date for orders shipped outside the US, or 45 days the ship date for orders shipped inside the US. If no replacement inventory exists, a refund will be issued for the value of the missing item(s) and associated shipping and handling. If your missing parcel is an Analog Membership Item, it will be reshipped while supplies last. Unfortunately, if there is no inventory in stock, there are no replacement options for Analog Membership Items. There are no refunds for Analog Membership Items.
Posters and Limited Edition Items:
- Posters are sold as-is (smudges, cosmetic variation, defects, etc).
- There are no refunds, returns, replacements or exchanges for any posters. This includes posters lost or damaged in transit.
- Limited Edition items will either be exchanged or refunded at the sole discretion of the Ten Club.
There are no refunds, returns, or exchanges for digital downloads. All sales are final. No exceptions.
Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.
Ten Club reserves the right to amend our return/exchange and shipping policies at any time.
**ALL CREDIT CARD REFUNDS WILL BE ISSUED TO THE CARD USED AT THE TIME OF ORIGINAL PURCHASE**
Who pays return shipping/postage?
Postage is paid by the customer for purchases, exchanges, and returns and is non-refundable.
However, if you are returning damaged or defective non-discounted, non-sale and non-clearance merchandise, we will pay for the cost of return shipping up to the original shipping charge - THIS DOES NOT INCLUDE POSTERS. TEN CLUB WILL NOT PAY RETURN POSTAGE FOR POSTERS. TEN CLUB WILL NOT REFUND, REPLACE OR EXCHANGE POSTERS. 10 Club will not pay return shipping for discounted items, clearance items or items sold at a sale or reduced price.
What if my return or exchange is lost in the mail?
We cannot issue an exchange or refund for merchandise we do not receive. For exchanges or returns, please use a traceable ship method to ensure successful delivery. Our return address is a PO Box - UPS will not deliver to PO Boxes.
If you are exchanging or returning a damaged or incorrect item, please send it ECONOMY.
If there is a problem with your order or you have further questions, please contact us with additional details.
Ten Club reserves the right to amend this policy at any time.
Can I Return/Exchange Ten Club Merchandise That Was Given To Me As A Gift?
You may return for exchange or refund Ten Club merchandise that you received as a gift so long as you provide either the order number or the name or email address of the individual who made the original purchase. You may also return for exchange gift items where a wrong or damaged item was received.
You may exchange for items of equal or lesser value only. If you wish to exchange for an item of greater value, you must have the original purchaser contact us directly and approve this request, as additional charges will apply.
All returns/exchanges of this nature will be shipped to the address associated with the original order - this includes orders where a wrong or damaged item was received.