Membership Renewal

How can I ensure that my membership will automatically renew?

You can update your billing information at any time. You should receive an email notification 2 weeks prior to your renewal date. If you need to update your billing info, log in and go to MY ACCOUNT and select MEMBERSHIP. From this page, click on 'Update Payment Info’ and save. Once you have submitted your payment info, your membership should be set to automatically renew on your renewal date. Look for an email notification on that day.

 

How do I renew my expired membership?

Log in to your existing account, scroll down and read the Benefits list, Click Become a Member, and continue through the billing process. From there, you can renew your membership.

Mobile: To Renew your Membership or Become a Member, please log in to your existing account, scroll down and Click Become a Member, and continue through the billing process and click Become a Member again.

 

My membership payment failed. Now what?

If there is an issue charging your card for your membership renewal, you will receive an automated email from donotreply@pearljam.com. You will have 24 hours from the arrival of that email to update your payment information before the site attempts to run your payment card on file again for your renewal.

The site will make 3 attempts total (once every 24 hours) to process your card for your renewal. This is a "fail-safe" with the Auto-Renewal feature. If the third attempt fails, an automated email will be sent to you notifying you that your membership could not be renewed and is therefore expired.

Mobile: Log in and use the Member News “box” click the drop-down arrow and scroll to “My Account”, and click. Below you’ll find the My Account Menu (Says "Account Settings") and click drop-down arrow, scroll to “Membership.” Scroll down a final time to see your Membership Info (Member Number, Renewal Date, Bootleg Code(s), Member Downloads, etc). On that page, choose UPDATE PAYMENT INFO, enter your current Billing Details, click UPDATE BILLING.

 

To update your payment information, log in and go to MY ACCOUNT and select MEMBERSHIP. From this page, click on 'Update Payment Info.’ Once you have submitted your payment information, your membership should be set to automatically renew on your renewal date.

If the final payment attempt fails and has expired, log in and scroll down then Click Become a Member, and continue through the billing process to renew. 

 

Mobile: To Renew your Membership or Become a Member, please log in to your existing account, scroll down and Click Become a Member, and continue through the billing process and click Become a Member again.

I chose to cancel, but changed my mind. How can I make sure my Membership Renews?

If you wish to prevent your membership from expiring, please Log In to your account and go to your Membership page, then click on the “Cancel” button next to “Your membership is set to expire on <DATE>, and will not automatically be renewed.” (CANCEL).
Please note: Updating your payment info once you have requested to cancel will NOT update your membership to renew.

Look for an email notification on your Renewal date.

Will I keep my same member number (seniority in the fan club)?

There is a 90-day grace period to retain your seniority in the fan club. If it has been more than 90 days from the expiration date of your last membership, you will be assigned a new member number. 

Under special circumstances, a membership expired for less than one year may be eligible for a one-time exemption for the member number. Please contact us.

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