Membership Renewal

NOTE: As of January 1, 2023 there is only one level of paid Ten Club membership. Existing Analog and Digital members will auto-renew at this new level on their membership renewal date in 2023. 

How can I ensure that my membership will automatically renew?

You can update your billing information at any time. You should receive an email notification 2 weeks prior to your renewal date. If you need to update your billing info,log in and go to MY ACCOUNT and select MEMBERSHIP. From this page, click on 'Update Payment Info’ and save. Once you have submitted your payment info, your membership should be set to automatically renew on your renewal date. Look for an email notification on that day.

How do I renew my expired membership?

Log in to your existing account, select Become a Member and scroll down then Click Sign Up, and continue through the billing process. From there, you can renew your membership.

My membership payment failed. Now what?

If there is an issue charging your card for your membership renewal, you will receive an automated email from donotreply@pearljam.com. You will have 24 hours from the arrival of that email to update your payment information before the site attempts to run your payment card on file again for your renewal.

The site will make 3 attempts total (once every 24 hours) to process your card for your renewal. This is a "fail-safe" with the Auto-Renewal feature. If the third attempt fails, an automated email will be sent to you notifying you that your membership could not be renewed and is therefore expired.

To update your payment information, log in and go to MY ACCOUNT and select MEMBERSHIP. From this page, click on 'Update Payment Info.’ Once you have submitted your payment information, your membership should be set to automatically renew on your renewal date.

If the final payment attempt fails and has expired, log in and select Become a Member and scroll down then Click Sign Up, and continue through the billing process to renew. 

Will I keep my same member number (seniority in the fan club)?

There is a 90-day grace period to retain your seniority in the fan club. If it has been more than 90 days from the expiration date of your last membership, you will be assigned a new member number. 

Under special circumstances, a membership expired for less than one year may be eligible for a one-time exemption for the member number. Please contact us.

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