Pearl Jam 2020 North America Tour
For information regarding the Ten Club members-only presale through Ticketmaster Ticket Request, including changes to the policies listed below, please read the presale announcement.
Entering the Drawing
Tickets are not sold through an instant sale. Instead, eligible members will have the opportunity to try for tickets through a Ten Club drawing. The time and date that you entered has no effect on your chances of being drawn. Please be sure to read the full Ticket Policy as well as the tour announcement before entering a drawing.
Declined Credit Card
Upon entering the drawing, if you do not see the confirmation message on the site or the confirmation email in your inbox, please go to your My Tickets page to check that your entry was successfully submitted. If you do not see your entry listed there then your card likely declined. Please try contacting your bank.
How to avoid an accidental card decline:
Make sure your credit card has sufficient funds to cover your highest possible total. If you are selected in the drawing, but your card has insufficient funds, your card will be declined. Your bank has a large say in whether a transaction is honored or not.
In order to avoid a payment decline, we recommend you contact your bank and notify them of the following:
- There will be a $1 authorization held on your card when you have entered the drawing.
- A final charge from a US-based company may be attempted on the day of the drawing. Charge will be in USD.
- Merchant descriptor will be Pearl Jam/Ten Club LLC.
How to Enter the Drawing step-by-step:
Step 1. After logging in, click the "Tickets" tab in the Ten Club section.
Step 2. Read all the information on this page including the drawing rules for the tour.
Step 3. Check the box indicating you have read the drawing rules and then click "See Shows".
Step 4. Click "Add" for each show you would like to attend in order of priority then click "Next Step".
Step 5. Review your drawing entry selections and edit if necessary.
Step 6. Fill in the billing information, check the terms agreement box, and click "Submit My Entry."
Step 7. You will be prompted one last time to acknowledge the warning and hit OK before your entry is submitted.
Step 8. You will be immediately directed to a page confirming receipt of your entry. You will receive an email confirming your drawing entries and you can also view your entries on the "My Tickets" page.
Step 9. Please visit your My Tickets page to confirm your entry was submitted. Ten Club cannot be responsible for members not completing the entry process.
Step 10. You are all done. Once the drawing entry window has officially closed, no edits can be made. Once names have been drawn, the "My Tickets" page will be updated to indicate for which show(s) your name has been drawn and for which show(s) your name has not. Also, you will receive an email that day confirming your drawing status. If this is not in your email inbox, please check your junk/spam folder for the email.
Multiple Entries
Tickets are limited, therefore we cannot guarantee tickets. The more shows you enter for, the more likely you will be drawn for tickets. However, it's possible your name will not be drawn or that your name will be drawn for every show you enter for. So only enter for the number of shows you are prepared to pay for. Once your name is drawn, your credit card will automatically be charged for all the tickets your name was drawn for. Tickets are non-refundable.
Show Priority
You are required to select each show in priority status when entering the drawing. Sorry, there can only be one #1 show no matter how many shows you may want to go to equally. During the drawing, we will randomly draw members who have made that show their #1 priority. If any tickets remain, the system will randomly draw names of members who have chosen that show as their #2 priority and so on until every ticket for a given show has been sold.
Ticket Odds Tool
This tool is only visible when entering for a drawing. The purpose of this tool is to show you the odds of being selected for a given show. The odds are calculated based on the number of entrants versus the number of tickets available. Drawing entry time does not affect your odds of being drawn for tickets. The odds will change throughout the drawing entry period as members continue to enter the drawing. The odds will update every 5 minutes and will continue to update until the drawing entry period ends. This tool has been created to help members know which shows are in highest demand. Drawings winners are pulled at random. Since there is no preferential treatment given to anyone, all members will see the same odds visible, and every eligible member has the same chance to be drawn for the same show. Drawing odds do not guarantee tickets will be won or lost if entered for.
Canceling/Editing Drawing Entries
Drawing entries can be canceled by going to Tickets, clicking on the subcategory "My Tickets" and selecting the cancel button. If you wish to change your entry selections, you must
re-enter before the drawing entry period has closed. You cannot cancel just one of multiple entries. Instead, you must cancel all entries and then re-enter the drawing for the shows you now want.
Drawing Winners
Ten Club staff does not select the winning names. Names are drawn through computerized random selection software to ensure fairness.
The drawing process can take time to complete. The more entries we have the longer it takes. To find out where we are at in the process, please visit the drawing status page listed in the Ten Club section under News.
Once all names have been drawn, notifications will be emailed to all members with their ticket drawing status. Members can also access their drawing status in their accounts under “My Tickets”.
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